PO Box 30111-145
Salt Lake City, UT, 84130
The Refund will show on your Credit Card statement as KETO, and you will receive a confirmation email from our warehouse at the time when your refund has been issued.
Toll-Free Customer Service Phone: 1-888-970-0692 (Support Line)
Be sure to write your RMA # on the outside of the envelope for proper account credit.
We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery. After the shipping department receives your return, it generally takes 48 hours for your refund to be processed.
Please note the following terms:
Packages marked “Return to Sender” will NOT be processed or refunded. Returned packages will only be refunded with an RMA number that was provided by our Customer Service department. Call Customer Service at 1-888-970-0692 (Support Line) for your RMA number. RMA numbers are good for 30 days.
Refunds will only be issued to the same credit card to which they were charged.
Customer is responsible for return shipping charges.
After the warehouse receives your return, it generally takes 2 business days to process your return. Please keep in mind that your bank typically posts credits in the billing cycle in which it was received. Therefore, the number of days it takes for the credit to post to your account may vary, depending on your banking institution’s billing and credit schedule.
Our customer service representatives may offer you a discounted price or partial refund (“Discounted Rate or Partial Refund”) if you call to cancel your account. You may accept or reject the discounted price or partial refund. If you reject the discount or partial refund, then in order to obtain your refund you will be required to return the product to us using an RMA number as described above. If you accept the Discounted Rate or Partial Refund, you agree to waive your right to return this order and agree not to dispute the charges with your bank or credit card company or take any actions to prevent the payment of the reduced Discounted Rate or Partial Refund to the Company.